Use this page to find answers to any questions you have about 4xLust’s customer service.
Your FAQs answered
FAQs about shipping
What are the shipping costs and options?
Shipping is provided by Canada Post and selected courier services. Free shipping is available on orders over $199.
You’ll always be able to see shipping costs before completing your order.
Please see our Shipping Information for more details.
Is your packaging discreet?
Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.
See what our packaging looks on Discreet Packing.
Courier services require 4xLust to have a return address on all orders.
What if I’m not home when my order arrives?
If you’re out when an attempt is made to delivery your package, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.
Can I track my order?
Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is shipped.
What should I do if my order hasn’t been delivered yet?
If your order still hasn’t arrived, or you can’t locate your delivery, please contact us within 14 days of your estimated delivery date, otherwise we will not be able to process your claim for the order not being received.
FAQs about orders and payment
Which payment options are available?
Lots! We have payment options to suit all online shoppers.
You can pay by debit or debit card – we accept Visa, MasterCard and American Express
You can also pay via Apple Pay, Google Pay and PayPal.
Read more about payment options
How do I cancel an order?
You cannot cancel or change an order after it has been placed. However, if you contact us after you receive the item, you’ll be able to easily return the item to us.
FAQs about privacy and security
Is it safe to order online from 4xLust?
Yes absolutely. You can read more about how we keep the 4xLust website secure here.
What is your Privacy Policy?
It’s a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.
How does 4xLust use my data?
4xLust will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.
You can read our Terms and Conditions to find out more.
